Legal & Compliance

Privacy Policy

Your personal information. Your trust. Our responsibility.

Last Updated: December 1, 2025

1. Introduction

Welcome to SurakshaStay ("we," "our," or "us"). We are committed to protecting the privacy and security of our users, including hotel partners, guests, and law enforcement officials.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform, mobile application, and digital verification services. As a platform dedicated to national security and hospitality compliance, we adhere to the strictest data protection standards.

2. Information We Collect

To provide secure guest verification and compliance services, we collect the following types of data:

Personal Identification

  • Full Name & Date of Birth
  • Phone Number & Email Address
  • Government ID Details (Aadhaar, Passport, Visa)
  • Live Photographs for facial matching

Technical & Usage Data

  • IP Address & Device Location (with permission)
  • Browser Type & Operating System
  • Login timestamps & Access logs
  • Booking references & Check-in/out timings

3. How We Use Your Information

  • Identity Verification: To authenticate guest identities against government records and prevent fraud.
  • Legal Compliance: To generate mandatory reports (C-Forms, Daily Visitor Logs) for local police and immigration authorities.
  • National Security: To detect suspicious patterns and alert authorities about potential threats or wanted individuals.
  • Service Improvement: To analyze app performance, fix bugs, and enhance user experience.

4. Data Sharing & Disclosure

We do not sell your personal data to advertisers. Data is shared strictly under the following circumstances:

Law Enforcement Agencies

We share visitor logs and suspicious activity alerts with Police Departments and the Foreigners Regional Registration Office (FRRO) as mandated by law.

Hotel Partners

Hotels receive guest verification status and basic profile details necessary for check-in and billing.

5. Your Rights

Subject to applicable laws (including the Digital Personal Data Protection Act), you have the following rights:

Right to Access
Right to Correction
Right to Erasure (where legally permissible)
Right to Withdraw Consent

6. Security Measures

Military-Grade Encryption

We employ AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to sensitive identification data is restricted via strict Role-Based Access Controls (RBAC) and is subject to continuous security monitoring and audits.

7. Cookies & Tracking

We use cookies solely for essential functionality, security, and performance.

  • Session Cookies: To keep you logged in securely.
  • Security Cookies: To detect authentication abuses.
  • Analytics Cookies: To understand how our platform is used (anonymized).

You can disable cookies in your browser settings, but some features of the dashboard may not function correctly.

8. Third-Party Services

We may employ third-party companies and individuals to facilitate our service (e.g., Cloud Hosting Providers like AWS/Azure, Map Services like Google Maps/Mapbox, and Payment Gateways). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

Legal Retention: Visitor logs and C-Forms are retained for a minimum of 5 to 7 years (or as per current local jurisdiction mandates) to comply with The Foreigners Act and local police regulations.

10. Legal Compliance

SurakshaStay operates in strict adherence to:

  • Information Technology Act, 2000
  • Digital Personal Data Protection Act
  • The Foreigners Act, 1946
  • Local Police Acts & Guidelines

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer.