24/7 Priority Assistance

Helpline & Support Center

Immediate assistance for emergencies, legal compliance, and guest verification issues. We are here to ensure your safety around the clock.

Priority

For immediate police intervention and general emergencies.

Dedicated domestic abuse and harassment support.

Report financial fraud, identity theft, and digital crimes.

Ambulance and fire services coordination.

Multi-lingual support for foreign and domestic travelers.

Coordination and support during natural and man-made disasters.

Beyond Emergencies

Operational Support Services

Issues with guest ID scanning or failing KYC validation.

Assistance with C-Forms, Visitor Logs, and Audits.

Mediation support for booking or safety disputes.

Navigating hospitality laws can be complex. SurakshaStay provides guidance on guest rights, data privacy laws, and hotel operational mandates.

Access official documentation regarding hotelier rights and guest privacy protection acts.

Standard Operating Procedures (SOPs) for handling aggressive guests or illegal activities.

Our partner legal experts are available for consultation regarding compliance notices or regulatory disputes.

*Consultations may be subject to service charges based on your subscription plan.

Use the 'Silent Alert' feature in the SurakshaStay Dashboard or call our dedicated line. Your identity will remain anonymous.

Contact SurakshaStay for technical glitches, KYC failures, or data issues. Contact Police (112) immediately for physical threats, crime, or violence.

Yes, our central help desk supports Hindi, English, and 8 major regional languages.

SurakshaStay alerts are transmitted instantly. Local police response times vary by jurisdiction but are prioritized.